Every business delivers services. Every service can be improved. Start with yours.
SERVICES ARE EVERYWHERE
In Germany, 69% of gross domestic product (GDP) is delivered in the form of services and 67.5% of the workforce work in service based businesses. In Australia, 70% of GDP is delivered in the form of services and four out of five Australians are employed in the services sector. Worldwide, 99% of all service businesses are small to medium sized.
Once service businesses are established, it’s difficult to find the right time, resources and energy to take a step back and take a look at your value proposition. Are you delivering a service that your customers need? Are you delivering it effectively? Are you delivering it efficiently? What kind of feedback are you getting from your customers?
The SERVICISE Workshops will facilitate your step back, help you see the bigger picture and increase the value fo what you offer your customers.
You are a business owner looking to identify the gaps in your service so that you can explore ways to build a more complete service.
You are starting out with your own business or you run a small business already. Do you need some help to work out what to do next (or at all)?
You work in or own an established business. You’re looking for some help to solve a specific service related problem and improve efficiency.